Worker Safety Issue from Fast Food Nation Essay Example

Laborer Safety Issue from Fast Food Nation Essay The motivation behind composing this paper is to feature the specialist security issues from Fast Food Nation. The issue fundamentally is specialist wellbeing that is put to stake as a result of the risks the laborers need to confront while they are made to accomplish the work. This is the fundamental issue that has been distinguished that the laborers need to confront and certain solutions for these issue are additionally proposed in the later sections. The specialist wellbeing issues are disturbing and it is vital that the businesses must find a way to deal with such issues. The cheap food industry has initiated homogenization of our general public and has additionally rushed the situation by further making a hole between the rich and the destitute individuals and inexpensive food have now gotten exceptionally well known for the American individuals. In any case, there are some unrecognized realities that must be thought about. The inexpensive food country has essentially changed the way of life of America and the way the individuals eat.[1] The financial effectsâ of theâ fast food industry are various and the business is reliant on the government cash for example it takes SBA credits so as to run the establishments and to maintain the inexpensive food business. The gathering lineâ methods ofâ fast food productionâ actually worked their direction intoâ large-scale agribusiness. The hamburger industrial facilities are sporadic in size and it is difficult to computerize the steers just in the manner the poultry and different things required in the inexpensive food business are being fabricated. The spots where this happens are shocking and businesspeople for the most part representative unskilled laborers who are made to work for extended periods of time and get an extremely low pay.[2] We will compose a custom paper test on Worker Safety Issue from Fast Food Nation explicitly for you for just $16.38 $13.9/page Request now We will compose a custom paper test on Worker Safety Issue from Fast Food Nation explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer We will compose a custom paper test on Worker Safety Issue from Fast Food Nation explicitly for you FOR ONLY $16.38 $13.9/page Recruit Writer In addition, the conditions wherein they are made to work are unfortunate and unhygienic that can be a major danger to the human life. So as to forestall this, it is basic that the businesspeople must make strides and for this only a gradual expense is required. Following these lines, presently anyway the American slaughterhouse has improved significantly more than before as the gauges have been improved and the laborers are more secure than previously. Moreover, I might likewise want to include that the genuine expense of the inexpensive food isn't really estimated regarding buy however the expense of the laborers is additionally included. The purpose behind composing this paper isn't that I am hostile to cheap food however it is to feature that reality that however a portion of the inexpensive food goliaths produce top notch food at practically identical costs to the otherâ chains, they should place an incentive in theirâ workersâ just as the food gracefully as opposed to attempting to snatch even the last piece of benefits. â€Å"Fast food is served all over the place. Be it eateries, trains, planes or journey ships. It has been accounted for that the Americans spent around $6 billion out of 1970 on inexpensive food and the sum additionally expanded to $110 billion out of 2001. It has likewise been accounted for that the Americans spent more cash on inexpensive food than on different costs, for example, advanced education or different extravagances. They spend more on cheap food than on films, magazines, newspapers,â videos, andâ recorded musicâ combined.[3]Therefore, the nation’s most valued convention is the inexpensive food. As the inexpensive food industry has advanced from a stand claimed slow down to monster partnerships, the interest for the laborers has additionally expanded. In the accompanying sections I have alluded to a portion of the articles and have given a portion of the instances of laborer wellbeing issues winning in the inexpensive food showcase. The first is about the thefts. This article discusses the pizza conveyance young men in Bethlehem who needed to experience burglaries. The article tells that the pizza young men were ransacked during the long periods of work and were additionally punched down and tossed on the ground, the suspects anyway battled among themselves for both money and pizza. Both the thefts occurred with two distinctive pizza young men working for two diverse pizza diners. The main casualty worked for Domino’s Pizza and was looted by three men who took pizzas and a warmed conveyance box and this burglary occurred before 6:00pm and occurred on Morton Street. Be that as it may, the other theft occurred at around 8:30pm and at Hilton Street. The other pizza kid who was ransacked was working for Papa Johns such that he was called to the home to convey two pizzas from.[4] As indicated by another article, the pay paces of McDonalds are wrong and they have been scrutinized in this. This analysis was finished by the individuals from the Service Employees International Union in the New Orleans and their essential topic was to scrutinize the low wages. This was called to be an across the country battle in which the individuals were to converse with the laborers just as the shoppers about McDonalds compensation. Besides, the article likewise uncovers that McDonalds is against the Employee Free Choice Act. This Act is essentially an enactment that offers American specialists the chance to have better compensation, advantages and working conditions. In addition, the leader of SEIU likewise said that the American laborers dont have the purchasing power. Hence, there is a need to drive the economy partially on the grounds that organizations like McDonalds are giving CEOs bonuses while laborers battle to manage the cost of things on the Dollar Menu.’ America’s laborers battle to take care of even their tabs, anyway the CEO’s get colossal rewards yearly. The article likewise said that a national crusade would be run in which they would appropriate flyers at McDonalds area across the nation that were more than around one hundred outlets. The third article is about the laborers who have opened establishments with buyouts. Imprint Bergman, who used to work for Ford Motor Co.s deals and promoting division, really longed for pizza and acknowledged a buyout offer from Ford in 2007 so as to satisfy his fantasy. He really needed to open an establishment of Little Caesars thus he opened a store in Atlanta and despite the fact that there has been an ongoing unrest, he didn't stress over that and opened a third pizza outlet and simply like Bergman numerous individuals put their cash in purchasing franchises.[5] It is accepted that diversifying is an approach to put resources into something that can be controlled and the more you contribute the more you get yet the credit crush makes things harder and as revealed by Domino’s Pizza executive and CEO David Brandon, the worldwide credit crunch is driving a few Dominos Pizza establishment proprietors bankrupt predominantly on the grounds that the banks are cutting off advances. Also, the expenses of diversifying are high and the establishment proprietors need to confront a ton of difficulties. The work isn't done once the establishment is set up. Be that as it may, there are extended periods of time of work associated with this business. In 2003-2007 around 75000 employments have been cut. Albeit bunches of individuals ask Dominos Pizza about the Big Three, anyway under 20 percent really show real enthusiasm for it as this isn't a simple business. Developing an outlet requires at any rate 14 months and the total assets required to be demonstrated is $250,000 and $75,000 in fluid capital. Other than this, there is very assurance of progress thus alert is essential. It isn't generally essential that of the parent organization is progressing nicely, so would the franchise.[6] Another article discusses abuse of laborers done by a portion of the someâ fast-foodâ chains. A US Senate hearing that occurred in April in Florida centered the working states of the homestead laborers and a portion of the renowned inexpensive food brands, for example, McDonalds and Yum Brands, which incorporates Pizza Hut, KFC, Taco Bell, AW and Long John Silvers, consented to pay the 1-penny increment. Other than this, there was Burger King and Subway additionally consented to the proposition yet at 1.5 pennies per pound and they ensured to save some for their laborers. The treatment being given to the ranch laborers is extremely terrible particularly tee tomato pickers who have been acquiring a similar sum for getting a basin of tomatoes for example 45 pennies and this sum has not been changed since 1978 despite the fact that the value of the tomato crop in Florida is worth $619-million every year. In addition, they laborers work seven days every week and labor for 10-12 hours with no extra time pay and no advantages, for example, wiped out leave or professional stability by any stretch of the imagination. In addition, they need to confront viciousness and live in pitiable living conditions.[7] Dominant part of the laborers gain under $10,000 per year and pay help is one of the most significant factor that can improve things for the tomato pickers. For this, the CIW has convinced the cheap food industry to pay one more penny for every pound to support the laborers and this exertion has been effective as they have even utilized the methodology of applying a fine to the individuals who don't pay this additional sum. CIW additionally trusts that the new president, Barack Obama will likewise bolster this reason was essentially to deal with the human privileges of the laborers working for the cheap food industry and to maintain a strategic distance from exploitation.[8] Individuals who eat inexpensive food must know about the reality identified with the cheap food industry and should then take their own choices whether they should bolster the business or not dealing with the status of the business in the current situation.

Humor in Lysistrata and She Stoops to Conquer Still Funny Today

Silliness in Lysistrata and She Stoops to Conquer Still Funny Today Aristophanes old style Greek play Lysistrata and Oliver Goldsmiths eighteenth century British play She Stoops to Conquer, both contain different sorts of diversion. The diversion found in these plays was positively delighted in by the crowds of the time. In any case, it is unquestionably evident that quite a bit of this silliness is still appreciated today.Advertising We will compose a custom exposition test on Humor in Lysistrata and She Stoops to Conquer: Still Funny Today explicitly for you for just $16.05 $11/page Learn More For contemporary crowds yet have a great time the parody of Lysistrata, the absurd satire of habits wherein the topics of national war and harmony, and truly, even war and harmony between the genders, all get entertaining treatment. Next, She Stoops to Conquer is a parody of habits, where incongruity wins in the midst of regular misconceptions. Set in the environs of that predominant pleasant society, the characters make a decent attempt to safeguard the cour tesies and consideration, yet every now and again fall flat, as their actual activities become known. In the first place, in Lysistrata, there is a lot of levity in how much the men are made to seem stupid, and to be somewhat effectively controlled by their ladies. Further, consistent sexual allusions flourish. There is funny interchange between the ensembles of elderly people. Unmistakably, the language is hearty and ribald. For instance, in Part 12, a trade between a few chorale individuals goes in this manner: The lady undermines, â€Å"Suppose I let fly a decent kick at you?† Whereupon, the elderly person rejoins with, â€Å"I should see your thing then.† Then, the lady, more seasoned herself also, has the final word with expressing, â€Å"You would see that, for all my age, it is very well plucked.† (Aristophanes 753) Further, an essential segment of the costuming was a gigantic phallus, developed from calfskin. And all the men diligently keep up huge penil e erections. Moreover, theres sexual referencing all through the play. At that point, there are incoherent and absurd circumstances too. A clear droll component is available as ladies pursued elderly people men utilizing their axles as weapons.Advertising Looking for article on relative writing? We should check whether we can support you! Get your first paper with 15% OFF Learn More Then, as well, even the exchange among Lysistrata and the chief discussing the uselessness of war is somewhat entertaining. (Aristophanes 782) moreover, note how Aristophanes mixes the droll scene of the ladies pursuing of elderly people men with weapons like weaving axles and the scholarly silliness of the officials endeavor to contend with Lysistratas composition of the inadequacy of the mens quest for the war. The summit comes when the warriors come back from the Peloponesian Wars, all with colossal erections. Their ladies bother them further by indicating them a naked female hireling, which just caus es the men to feel increasingly edgy. Be that as it may, the ladies won't permit their men sexual fulfillment, until all Athenians and Spartans proclaim a ceasefire. In the subsequent play, She Stoops to Conquer, the elitist Charles Marlow is an examination in logical inconsistency. A highbrow snot ordinarily, he does really search out hirelings and house cleaners as opposed to females from the privileged societies. The principle reason of the play is that he is on the way to meeting up with a family companion, and is â€Å"pranked† in transit, which really winds up with an assortment of false impressions. There is humor in these occasions, for example, culture conflicts and character disarray. Likewise entertaining are simply the clandestine love entrapments encompassing and the other male hero. He even has a somewhat funny method of offending a youngster, asserting, â€Å" Goodness ! What an amount of pointless silk hast thou got about thee, young lady! (Goldsmith 41) Then , on his excursion, he gets lost, and levity results when he and his friend are told, Why, respectable men, on the off chance that you know neither the street you are going, nor where you are, nor the street you came, the primary thing I need to advise you is, that - you have lost your direction. (Goldsmith 55) This is unquestionably downplayed humor.Advertising We will compose a custom exposition test on Humor in Lysistrata and She Stoops to Conquer: Still Funny Today explicitly for you for just $16.05 $11/page Learn More Finally, another model that will incite a laugh is the scene among Tony and Hastings. Hastings asks excitedly, where has Tony left the women. Tony them answers, by method of a puzzle, â€Å"Left them? Why, where would it be advisable for me to leave them, yet where I discovered them? (Goldsmith 176) In rundown, these are nevertheless a couple of the scenes and references from these two plays that might be as interesting today, as they were at the hour of the firs t creations. It is certainly obvious that in spite of the fact that cleverness develops through time, a few components of levity stay both immortal and all inclusive. Aristophanes, Lysistrata, altered by Jeffrey Henderson, The Focus Classical Library, 1992. She Stoops to Conquer. Encyclopã ¦dia Britannica. Encyclopã ¦dia Britannica Online. Encyclopã ¦dia Britannica, 2011. Web. https://www.britannica.com/theme/She-Stoops-to-Conquer.

Management Fad Essay Example | Topics and Well Written Essays - 2000 words

The board Fad - Essay Example Frequently advertising specialists have related prevailing fashions with 'rage'. It is from this definition that TQM embraces craze techniques to augment the general benefits of their organizations. As indicated by Camerer and Knez, the way that administration styles like Total Quality Management (TQM), authoritative culture and Business Process Reengineering is expected to embracing administrative devices on a transitory premise, in this way on the off chance that the activity of TQM is organizing change, at that point, when the activity is done the wording gets futile and should clear a path for another 'prevailing fashion' (Jackson, 2001, p. 21) Therefore so as to class an administration thought as a genuine 'craze', one must investigation the market and distinguish the objective purchasers. The executives apparatuses have additionally gotten progressively powerful in explore practice. For instance, the field of brand and advertising consultancy utilizes strategies getting from ethnography, as prove by press inclusion in the UK Sunday Times Business Section (25 August 2002, area 3, p. 8). The creator has discovered that the world's driving publicizing offices progressively utilize interpretive methods drawn from distinguishing 'trend' conduct in their quest for entering shopper experiences. (Hackley, 2003, p. 2) In conditions where there are umpteen ... As indicated by different inquires about pretty much characterized every now and again science terms offer unpredictability to science speculations with implications increasingly pertinent to firms. Association change 'prevailing fashion' strategy prompts rise and strengthening as an apparatus for the executives. The record in the course of recent decades where on one hand presents trend's sensibility, then again expresses its shortcomings too. In this setting 'craze' is abused on the grounds of authenticity for the executives thoughts that don't become legitimized by laying on an establishment of excellent research are immediately supplanted by the following trend waiting to be addressed. (Lissack, 2002, p. 207) It is in this way a bit much that the arrangement is constantly sensible. Anyway it frequently relies on purchaser outside and interior research. On the off chance that for reasons unknown an association has stayed incapable to distinguish buyer needs, there is a likelihood that 'prevailing fashion' method falls flat. Regardless of whether an association is meant to rebuild its item or brand the board or an association is focused to re-brand techniques, it needs to make its 'prevailing fashion' powerful. In this way so as to make a 'prevailing fashion' arranging compelling, the organ ization needs to embrace situation driven arranging and investigation. Situation Planning So as to put a stoppage to the declining profitability, corporate rebuilding is required as situation driven arranging which goes about as another efficiency hotspot for technique structure and usage. The best thing about situation arranging is that as opposed to receiving a solitary substitute to the issue, it records all the conceivable elective strategies and arrangements. Situation Planning or an anticipated arrangement of occasions starts by distinguishing factors pertinent to a company's

Essay Topics For Early Childhood Education - A Look at Essay Topics for Early Childhood Education

Essay Topics For Early Childhood Education - A Look at Essay Topics for Early Childhood EducationEssay topics for early childhood education are one of the most essential things to consider before starting to write your essay. The essay topic is what a student looks at as a template to help them know how to structure their topic based on the key concepts that they will be writing about. The topic must have structure and be written in such a way that it is clear to the reader.Essay topics for early childhood education do not only revolve around the learning aspect of the curriculum. The essays should also be based on the overall purpose that you want to get across to the reader. There are some topics that will be more useful than others for certain individuals. To determine the best essay topics for early childhood education, here are some of the categories to consider.While there are many different topics that are considered by teachers for a reason to help children gain information, it is usually easier to come up with interesting topics that are more interesting for children to read. When looking at your essay topic, think about what topic will be most interesting for a child.In your essay topics for early childhood education, you should include all the important points in the area of the topic. For example, if you are going to be writing an essay on the importance of listening to your parent's wishes, then you should go into detail with the importance of listening. In addition, you can go into why listening is so important. You should also include all the tips for taking care of yourself and your health in relation to listening to your parent's wishes.Another category that is important to consider is a good layout in your essay topics for early childhood education. By being organized and getting the topic out in an easy to read format, you will be able to be more effective when it comes to writing your essay. This is so because when a child is reading it, he or she is more likely to understand what you are trying to say.Remember, however, that you do not want to get too technical in your layout. There are certain times that you will need to use some detail in order to make it easier for the reader to understand. It is also important to remember that you are not writing your essay topics for early childhood education for the sake of writing it. You will need to look into the type of person that you are writing for.Being organized and keeping the information easy to understand is the perfect way to stay organized in your essay topics for early childhood education. The best way to ensure that you are going to be organized and see your writing through is to incorporate your list of topics into your essay and see how easy it is to read.

New Food Launching Analysis Essay - 2109 Words

Case 4 : NEWFOOD CORPORATION 1 . Executive summary The NEWFOOD Corporation is a company that is looking to expand their market by introducing a new low carbohydrate food product. The new product has been dubbed K-Pack and will be packaged similar to a candy bar. Mr. Johnson, CEO of NEWFOOD Corporation, expressed interest for determining the K-pack demand and a good marketing mix impact. The marketing mix will incorporate variables such as price, advertising and promotion strategies. Susan, the NEWFOOD marketing director, predicted a positive result from introducing the K-pack to the diet/snack food market. As a marketing initiative, NEWFOOD decided to conduct a 4-month test market study of sales at 24 stores in 4 different cities.†¦show more content†¦Also, there are limitations set on parameters set on price, so we have only assumed the $0.50, $0.60, $0.70 categories. We noticed in our regression analysis that the location within the 24 stores did not make a significant impact on our regression – 2% increased correlation. In addition, city location had a negligible impact on sales; it was measured to be close to 0%. We have omitted these factors assuming that they will have the same impact on a sales regression on a national level. 4. Marketing strategy (3 pts) Having encouraging pre-test market result as presented in cash flow; the company expects to sell 750,000 cases of K-Pack, using a mix of 50 cents per package with 3 million dollars in advertising per year. However, to ensure that this prediction is credible, the company is conducting test-market (as described above) aiming to get insights on marketing mix variables on sale, profit potential of the products, and estimation of first year sale. After having tested the marketing mix variables, the experiment shows that the least influential factors are city and location. The company’s marketing strategy is effective equally no matter where the new product is shelved and sold geographically. In terms of pricing, it is strategically recommended to price at 50cents per package. Lastly, we found that higher advertising level would promote higher sale; thus, it is recommended to use highest advertisingShow MoreRelatedContadina Pizza1227 Words   |  5 PagesNestle Refrigerated Food Company (NRFC) has the opportunity to extend its Contadina brand name into the refrigerated pizza market. NRFC must determine whether adding a pizza, with or without extra toppings, will meet specific financial objectives and increase sales. Possible Decision Alternatives Our analysis shows that NRFC can 1) maintain the status quo, 2) introduce the refrigerated pizza without toppings, or 3) introduce the refrigerated pizza with toppings. 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Different Cultures, Different Essay - 957 Words

Every society and culture has different ways of interpreting and defining occurrences by the way their own culture or society functions. â€Å"A society’s culture, consists of whatever it is one has to know or believe in order to operate in a manner acceptable to its members†(Geertz 242). The rituals, customs, ethics and morals that are attributed to the cultures have caused these differences. To understand how the people of one culture interpret a situation or event, one must evaluate the attributes that a culture has. The criteria that an event is based on changes as one culture applies their own ideas to the given situation. Heroism and violation are two concepts that are easily misinterpreted depending on culture’s ideals. Since cultures†¦show more content†¦What tripped Cohen up, and with him the whole, ancient pattern of social and economic relationships within which he functioned, was a confusion of tongues. (Geertz 241) Geertz explains that the reason for the confusion, and the different interpretations of the event that took place is a simple misunderstanding that when took place in clashing cultures with different views, both striving to claim the situation in their own contexts became a somewhat humorous event. This conflict between cultures causes a view of a person to change depending on which point of reference they are being seen from. nbsp;nbsp;nbsp;nbsp;nbsp;In Ernest Hemingway’s â€Å"Indian Camp,† the conflict between cultures again cause a difference of views of the father. The concept of heroism and violation becomes the issue of conflict. The father or doctor is considered a hero or a violator of the Indian woman depending on the culture viewing him. From the father’s culture, he is viewed as a hero for his actions at the Indian camp. His actions are viewed as heroic under the circumstances of his procedure. 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Peninsula hotel Marketing Plan free essay sample

†¢Executive Summary Set in the heart of the â€Å"Magnificent Mile†, The Peninsula Hotel Chicago is ideally situated for visitors to experience all that the city has to offer. On the doorstep of Chicago’s premier business and shopping district, the hotel is located in the center of the city’s most exclusive shops and steps from the historic Water Tower. The Peninsula Chicago has 339 luxurious and spacious guestrooms and suites furnished in a magnificent classical style. The Peninsula Hotel property is renowned for its convenient and strategic location within the city. Also synonymous with the brand are the high level of personal service guests receive, and the comprehensive business facility available in luxurious settings. The Peninsula Chicago is targeting rich businessmen, repeat executives and leisure travelers by offering them great discounts in order to bring the occupancy and revenue up for the second quarter of 2011. By analyzing the marketing environment and completing the SWOT analysis the hotel can create specific strategies in order to meet the marketing objectives. The action plan will organize and distinguish the activities during the second quarter within the marketing team. Our marketing plan is structured to enable us to achieve the strategic goals we have set for ourselves in terms of increasing overall revenue as a result of differentiating our products and services from the competition. Our marketing team will ensure that the plan is implemented to the best of their ability and with the highest levels of efficiency and accuracy. All figures will be monitored on an ongoing basis in relation to projections versus actual. The ongoing plan will be altered or manipulated as necessary in order to react to and, wherever possible, anticipate external changes to the environment. II. Environmental Analysis †¢The Marketing Environment Competitive Forces Five Star Alliance classifies Peninsula Hotel as the only hotel in the Super Luxury category in the city of Chicago. The Peninsula Chicago, a Five-Diamond and Forbes Five-Star award-winning hotel, sits along the Magnificent Mile in downtown Chicago. The 339-room property blends The Peninsulas exemplary East meets West graciousness and trademark sophistication with Midwestern hospitality. Ample indoor and alfresco dining options are offered to delight the most demanding pallets, and The Lobby is the perfect location to enjoy traditional afternoon tea and weekend evenings of jazz. Another highly acclaimed feature of The Peninsula is its spa. At The Peninsula Spa, guests are treated to ESPA holistic treatments, complemented by an extensive offering of amenities, including an indoor pool with stunning views of the city, relaxation lounge with fireplace, fitness center, yoga room, and ‘Naturally Peninsula Spa Cuisine’. Having acquired these prestigious recognitions, does not excluded The Peninsula from having any direct competitions. For discreet and gracious service, one can always count on The Peninsula main rival, The Four Seasons. Despite being classified under classic luxury category by Five Star Alliance, The Four Season has won other highly praised awards like Conde Nast Award Winner, Travel Leisure Award Winner, Mobil Award, Andrew Harpers Hideaway Report survey, for the sixth time in 10 years. Having said that, due to the specific target market or niche (which will be further explained in this paper), this classic beauty does not necessarily appeal to the younger generation. This is a challenge shared by both hotels, The Peninsula and The Four Seasons. Built in 1929 as the Medinah Athletic Club, an exclusive mens club for members of the Shrine Organization, Intercontinental is a beautifully ornamented historical tower with an unmatched location that opens to North Michigan Avenue. Unlike The Peninsula and The Four Seasons, Intercontinental hotel is historic yet hip, refines yet comfortable, cultures yet casual. In spite of the image, a young business traveler who is still untested or have not experience Intercontinental Hotel before would have a more grandeur point of view of the hotel. A traveler as such may opt for Trump International Hotel for its youth appeal. Unlike the heavy masonry facade of Intercontinental Hotel, the Trump Int. is a soaring composition of polished stainless steel with gleaming tinted glass. The architecture is meant to resonate with the Donald Trump Empire which is larger than life. This could be a blessing or a curse for Trump as a brand. To create a brand base on legacy, can mean that it might just be temporary. Ultimately, time will test the brand longevity behind the product and service. Another hotel with less contrivance is Park Hyatt. Integrating understated elegance with contemporary luxury, Park Hyatt Chicago is a seamless blend of warmth and innovation is a sophisticated atmosphere. The stunning lobby feels like a sleek, modern art gallery adorned with paintings by famous German painter Gerhard Richter’s and furnished by famous Chicagoan architect Frank Lloyd Wright and Le Corbusier. Some might say that it is evident that Park Hyatt Chicago is portraying an image that is coined by most boutique hotel by customizing to a certain ecstatic and taste. A more typical example of an elegant boutique hotel in Chicago would be Elysian Hotel. The entire concept of Elysian hotel is based on the glamour period of the 1920s and 30s. The overall architecture palette of dramatic black and white serves as a beautiful backdrop of this hotel. Located in the rich neighborhood of Gold Coast and away from most Chicago attraction can be a selling or losing point of Elysian Hotel. †¢Boutique hotels possess a major competition in the future as the current demographics seeks for something unusual, eclectic and fresh. †¢Product positioning will be expensive for peninsula. Other boutique hotels like The James and The Wit would further lower their prices because they can afford to do it as it costs less for them to do so. Economic Forces The general economic condition of the country is poor. The country is in the midst of recovering from the worst economic recession of recent history. The financial industry and real-estate turmoil has spilled into almost every industry in the country; this is no different for the hospitality industry. Furthermore, the city of Chicago is infamous for having the highest taxes in the country and highest gasoline prices in the country as well. Consumers are having a difficult time making ends meet and staying up-to-date with their current debt and financial obligations. While government officials remain optimistic, consumers are hurting financially and seem pessimistic on the outlook of the near future. Political Forces / Legal and Regulatory Forces In March 2011, the Legislative Action Summit (LAS) will be held in Washington. Congress, with over 100 new members this term, will have the opportunity to meet and hear from the lodging industry’s top executives along with the American Hotel and Lodging Association (AHLA). The purpose of the LAS is to create relationships and educate lawmakers on the importance the lodging and hotel industry has on the economy: annual sales exceeding $127 billion and travel-related wages over $186 billion. Also important to note, nationally, the travel and tourism industry is one of the top ten employers in 49 states: including Illinois. Illinois state taxes are one of the highest in the nation; city taxes (the taxes Chicago imposes) are the highest of any city in the country. Gas prices in Chicago also ranks number one in the country. In 2009 travel volume fell 13 percent compared to 4. 3 percent nationally. However, hotel-motel tax receipts were up nearly 7 percent in 2010 and industry executives believe it will rise another 2 percent in 2011; Elmhurst-based hotel consultant Ted Mandigo agrees with this estimate. Signs of recovery have been observed, mostly with the spending of the wealthy. Luxury hotel business and luxury social scene catering has held steady during the recession and shows signs of slow improvement while the corporate market has faltered. Chicago’s hospitality industry depends on both local and visitor markets. Hotel occupancy rates in the city are rising from the tough times of 2009. Further evidence of recovery can be seen by the resurrection of plans to construct a luxury hotel at McCormick Place. At the Peninsula Chicago, five Christmas tea buffets for children were held rather than the previous two, due to high demand. Plans to develop a luxury hotel in the former IBM building at 330 N. Wabash Ave are also being revived. Still, industry executives believe a hospitality industry comeback will likely be drawn out and take time. With the debt the city is in, the financial landscape continuing to look unstable, and a Mayoral election around the corner, caution must be exercised. Technology Technology is changing the way we live our lives and do business; the same goes for the hospitality industry when it comes to technology. In-room check-out and financial balances viewed on the television are common. Blackberry has launched an app to help managers manage rates when they do not have access to a computer (RTSuites being the popular App). Online bookings have increased as much as 25 percent in some hotels due to video features online such as Vbrochures and virtual tours. Sales and Marketing departments have had significant increases of visitors to their websites that feature â€Å"Video Syndication† as well as positive customer feedback on the use of technology on their website. Mobile technology seems to be the focus of many hotels on the technology front: Apps for Blackberry, Smart Phones, and the IPad have grown exponentially. A growing focus has been placed on social media outlets as well; which has gained the attention of hotel executives and marketing departments throughout the hospitality industry. Socio-cultural It is important for hoteliers to bring the generations together and begin to serve their different habits, patterns and needs. †¢Offer choices that give customer options rather than pre-determined packages. Create experiences versus tours. This allows individuals or multi-generational groups to determine what best works and appeals to them. †¢Adopt a universal design approach that includes lower beds, brighter lighting, larger fonts, and walk-in showers that are all easier to use, yet hip, cool and high-tech so that younger consumers are drawn to their design. †¢High-tech guestrooms must become the norm rather than the exception. Today, it’s all about Internet access, wireless environments, and flat-screen TVs on the walls. But hoteliers must strive to keep up with the relevant technology that is not only expected from the business traveler, but also the leisure and younger sets. The continual widespread adoption of technology by the public will continue to have impact on the consumer expectation of their hotel experience. †¢While there will be an increase in health travel offerings targeting the aging population such as medical spas, the offerings should also include elements of adventure, spirituality, or stress management that will appeal to younger markets. †¢And finally, consider creating a panel of half a dozen or more people from different age and cultural groups who are willing to talk with you on a regular basis about their concerns and experiences, while giving you honest feedback on your products and services. Sustainable Group International Hotels Environment Initiative (IHEI) and Accor = revealed that 90% of hotel guests preferred to stay in a hotel that cared for the environment Regulation of the tourism industry by governments in the form of planning restrictions, mandatory =Environmental Impact Assessment (EIA) and laws relating to business practice has exerted pressure on hotels to adopt sustainable environmental practices. NGOs and other pressure groups = Tourism Concern, World-wide Fund for Nature (WWF), Equations and Friends of the Earth have also exerted pressure on hotels to become increasingly concerned about their environments. †¢Target Market The Peninsula Chicago counts with 339 luxurious rooms and suites with amenities such as marble bathrooms and 50† plasma televisions which positions the hotel among the most luxurious in the city. It holds a remarkable reputation and has won awards such as the Mobil Five Star and AAA Five Diamond recognition. Room rates at the Peninsula Chicago vary according to season and availability but they can go all the way from $395 to $8,000 per night. To complement the experience, the Peninsula counts with acclaimed wine and dine establishments and amenities well suited for each population cluster that is being targeted. In order to better understand the manner in which the Peninsula has picked its market, we first must identify, analyze and understand their product and firm. In addition, it is necessary to identify a segment of the population that is best suited for the operation and finally we must identify all gaps or missing targets. To identify the target market for the Peninsula we need to understand the benefits offered by the firm and connect them with a specific segment of the population to whom these benefits are akin. When a specific population decides to purchase a hospitality experience it is mainly to satisfy the following needs: comfort, prestige, price, recognition, attention, romance, quiet and safety. Once the benefit has being paired with the needs that are being satisfied, then the target market has being properly identified. Identification The Peninsula Hotel is a five star, five diamond award winning hotel in Chicago. It is located downtown in the famous Michigan Avenue or The Magnificent Mile. It is a luxury hotel targeted to a very small cluster of the population, the most privileged one. The Peninsula goes forward to offer one of the most exclusive and prestigious lodging in the country dividing its attention into four groups in order to best suit their specific needs and wants. The four groups are as follow: 1. Business Travelers: The Peninsula Chicago offers a great venue for prestigious business travelers as it is located in the center of economic and financial districts in the city. Also, the hotel offers amenities such as free Internet and high technology rooms to complement the business traveler’s stay and make it most comfortably. Together with offering a number of characteristics that facilitate making business, the Peninsula also offers a series of amenities to take care of the wellness of the traveler. Such amenities are the spa and the fine dinning award winning facilities at the hotel. The Peninsula offers outstanding accommodations that best suit all kinds of business travelers. The productive, the entertainer, the stressed one, or which ever the kind, the rooms, spa, fitness center, meeting rooms, and dinning facilities at the hotel are efficient enough to make the traveler feel exceptionally well treated. The Events and Meetings part of the operation offers elegant spaces through out the hotel to carry out flawless business meetings. The hotel also offers private offices and board rooms with exceptional views of the windy city. 2. Leisure Traveler: The Peninsula Chicago offers a sense of luxury and graciousness derived from its Asian heritage. The operation as a whole encompasses luxury and elegance that is transferred to the travelers through all the hotel facilities. The Spa, wellness center, fitness center, cafe, restaurants and bars offer the most exclusive leisure travelers a delightful experience when visiting Chicago. For leisure travelers, The Peninsula offers a program especially designed to best attend all the needs of the traveler and families. The Peninsula Academy is a program that offers an insight into the most delicate side of the Asian culture. A chef, a tea ceremony and a kids program are part of this academy offered as a way to give out the most personalize experience to the guest. 3. Family Travelers: The Peninsula welcomes travelers with families and offers a complete stay capable of successfully satisfying travelers of all ages. Aside from the preciously mentioned The Peninsula Academy, the hotel also counts with large suites with up to three bathrooms, such quality is highly important when traveling with children. The concierge at the hotels offers information regarding transportation and advise on to where to enjoy family leisure time in the windy city. Another exclusive feature are the amenities such as video game consoles, crayons, books, cribs and baby sitting arrangements, and others which are especially created for the comfort of parents traveling with children. 4. Dinning and Entertainment: This hotel counts with four different restaurant, a bar and a cafe wine bar. All establishments offer an above average food that has being awarded throughout the years all together with the recognized Chefs cooking it. 5. Celebrations: Another big percentage of the Peninsula’s main target is the cluster population within its target market that wants to host an event. The venue at the Peninsula offers a luxurious environment to host elegant parties. All celebrations can be further divided into four occasions: a. Weddings: The most demanded celebration hosted at the hotel are weddings which start at a rate of $50,000 regardless of the number of guests. All dining menus can be chosen from the four restaurant and bars at the hotel. Together with the booking of a venue for the wedding, benefits such as a personal wedding planner, special rates for guests and complementary changing rooms for bride and groom are included. The hotel counts with four venues for wedding celebrations. b. Meetings: Corporate meetings are the largest percentage of the meetings hosted at the hotel. The spacious rooms well distributed in 2 floors create a sensation of privacy. Also, all parts of necessary for a meeting are given by the hotel, such as audio-visual equipment. c. Events: In this section all the rest celebrations are embraced at one, here all birthday parties and bar mitzvah among others are offered the same benefits as weddings and meetings. Those benefits being: personal planner, accommodation, special rates, etc. d. Venues: The luxurious Peninsula offers four different venues inside the hotel to host all types of celebrations. III. SWOT Analysis A. Strengths The Peninsula is one of the few 5 star hotels in Chicago and with that not only comes high status but high standards of service and food. The Peninsula offers personalized professional service that other hotels cannot measure up to. Guests that are looking to be pampered and have an extraordinary experience look to stay at hotels such as The Peninsula. This works in the favor for The Peninsula because this hotel is known for its exquisite standards and guest service. Another strength of The Peninsula is its prime location. It is located on Michigan Avenue in the heart of the Magnificent Mile. The guests who can afford to stay at the Peninsula hotel would not settle for a destination anything less than perfect. By having this prime location it permits the hotel to cater fully to any need the guest may have. One of the most important strengths is that they are consistent and recognized globally for their hospitality. According to an article by the Preferred Hotel Group, The Peninsula Chicago was rated #16 for ‘Top 100’ in the world and #2 for Top 100 hotels in the United States. (2010, Preferred Hotel Group Press Release). By being honored with these ratings The Peninsula Chicago is able to say they are one of the best in the business and can back it up. By having these ratings they will attract guests who are looking to stay at a hotel for just the name. All of these strengths combined is what allows The Peninsula to attract guests and meet their needs. B. Weaknesses One of the major weaknesses of The Peninsula is their high cost which then leads to an overall smaller target market. Especially in an economic downturn there are less people who are willing to pay the high cost so business overall at The Peninsula will suffer. Along with high cost comes a high expectation. This unfortunately can work as a weakness for The Peninsula because if they were to underperform they may lose money and loyal customers. Also, in these tough economic times The Peninsula has been forced to lower their costs in order to bring in business. This allows for a mixed target market which may skew the appearance of The Peninsula when the economy recovers. The knowledge of these weaknesses allows The Peninsula to understand the importance of high guest service as well as having a specific target market no matter how small it may be. C. Opportunities Consistency within service and performance Consistency is a great opportunity for the hotel to gain loyal clientele. If the customers experience outstanding service this will influence them to come back or seek out the same brand when travelling to a new location. Negative consumer’s experience will make them stop coming back to the same brand. One of the opportunities would be to create special rates or packages in order to attract consumers. Bundled packaging and promotions are great which provide bargains. Since the Peninsula Chicago offers spa services and dining, it could be a possibility to create a bundled package to incorporate hotel stay plus one of the spa treatments and some of the dining options. Awareness of the upcoming holidays In April, May and June there are holidays such as Easter, Mother’s Day and Father’s Day, so these days will be an opportunity to for some potential revenue. In addition, wedding season starts in the end of month of April, so this is something to focus on and expand on for luxury brands. Facebook Advertisement/Social Media Hotel brands must approach using Facebook as a valuable asset. Target markets can be reached with extremely low effort and high effectiveness. Social Media sites such as Facebook are able to do this by capture user provided data that creates a niche consumer. The concept of a condo-hotel Offering a five star living for potential consumers is a new way to attract a new target market. Lately five star hotels are joining forces with real estate developers, so the owners of luxury residential properties have access to the spa, bellboys walking the dog, guaranteed reservations in restaurants, or 24/7 room service. Negotiation on prices with suppliers Just like the hotel market is competitive so are those that supply the hotel. Now is the time to bulk up on supplies and negotiate with them or find others willing to satisfy hotel needs at a highly competitive cost. Narrow the market focus Target the guest segments that are still most likely to travel and pay a premium for the luxury experience. Marketing to the previous guests and loyalty club members with special offers is a great way to reinforce the special bond the hotel already has. Providing comprehensive new edge service Technology and partnerships have made it possible to provide services in a one stop shop. The Peninsula could start offering services such as car rental, restaurant reservations, or sightseeing venues all within a kiosk. It’s a small gesture but many guests would recognize the convenience and foresight in service provided. D. Threats The current economic conditions have caused customers to watch how they spend their money. The fact remains that their prices are quite high as well. It has also caused price wars between luxury hotel brands. In order to combat these, Peninsula needs to stay unique with their service and bundling their hotel packages with other amenities offered i. e. The Spa. This will give the guest a more unique experience and a sense of better value for the money. Corporate spending has either been reduced or eliminated by many organizations which have affected how much and where money is being spent on lodging. With as many rooms that are vacant they can reassess corporate rates and offer creative discounts for booking in advance or volume discounts. Competition from other hotel brands, like Four Seasons, Elysian, Park Hyatt, and Trump entering the market will try to take away customers with creative ideas and in general become a new product offering within the market. Reevaluating current loyalty programs and promotion of reduced rates for returning guests to show customer value will help combat this. In accordance with the above, there is also a high risk that there is a surplus of room availability. Consumers with have more choices and ability to choose hotels due to competition luring them away with similar marketing tactics. Terrorism has become a major factor in the decision for individuals to travel. Chicago has continually become the focus of such threats. Emphasizing the hotels ability to handle these situations and having highly trained security personnel on site bring peace of mind to guests. E. Matching strengths to opportunities/ converting weaknesses to threats The Peninsula has many strengths that can be matched to its opportunities that will then create capabilities. The Peninsula is clearly known for its high status and high standards of service these strengths matched with the opportunity of marketing for upcoming holidays and special deals allows The Peninsula to increase awareness not only about their property to a wide variety of people but about the services that they can offer. Due to the state of the economy it may be difficult to completely change the weaknesses into strengths but it is a long process that can begin now. For instance, The Peninsula has been dropping its hotel rates allowing for a mix of demographics and since they originally have had a smaller target market broadening this has skewed the image of the hotel. By keeping the price at an appropriate rate, and when the economy improves raising the rates completely, The Peninsula will be able to keep their dominant high profile status that allows them to attract certain guests who stay just for the name. There are a great number of factors in today’s environment that has created numerous threats for The Peninsula. With The Peninsula being within the luxury hotel sector the most obvious threat is the state of our economy and the high end pricing structure they currently have. As consumers watch how they spend their money the choices they make will be based on what brings the most value. To turn this threat into an opportunity, The Peninsula can start offering promotions or bundling of services/amenities in their hotel packages. This will help attract new clientele while giving an opportunity for existing customers to try these services and possibly retaining them to be repeat users of them. Another effect of the weak economy is that there is less spending by corporations on lodging. In order to counteract this result The Peninsula can reassess how they calculate corporate rates by offering discounts based on volume or booking in advance. Since there are vacant rooms on a higher scale than normal this would help fill them and possibly spread the word to other businesses due to the word of mouth from partners of the corporations taking advantage of the newly assessed rates. Although it is tough to run a company in hard times it will not stop competition from entering the market. It would help in this situation to create a feeling of loyalty from customers by offering reduced rates for returning guests or reevaluating current loyalty programs. Unfortunately, the times have created a fear of terrorism and with The Peninsula situated in large metro cities it is a cause for concern. The Peninsula will be able to create confidence in guests by instilling within them that they have the proper personnel and procedures to handle or prevent any of these situations IV. Marketing Objectives †¢Increase non-member guest visits to The Peninsula Spa by ESPA featuring the hotel’s 10 year anniversary in Chicago by April 30th, 2011 by 5%. †¢To increase events sales revenue by 7% in the month of April through June †¢Increase weekday occupancy by 6% compared to the second quarter of 2010 †¢Increase revenue at The Terrace restaurant by 5% for the second quarter in comparison to the second quarter of 2010 †¢Increase online bookings by 3 % in the second quarter of 2011. V. Marketing Strategies †¢Target Market The target market for the Peninsula Chicago is divided upon five categories. Their operation can be suited to satisfy the following: first class business traveler, high class tourist and leisure traveler, traveler with family, event celebration host and wine and dine connoisseur. Consequently, their target market specifications vary according to each category. With the five objectives listed above we have focused on both business and leisure travelers. By targeting our strategies and communication mixes to business and leisure travelers there may be overall improvement in the second quarter of 2011 compared to last year’s second quarter. Although the Peninsula’s Target Market is very well differentiated and specifically analyzed accordingly to their wants and needs in addition to demographics and behavior, it is still of high importance to go more in depth in order to understand the customer’s justification for usage of the product and the overall operation. Demographics at the Peninsula Chicago Race Age Income Education Geographic Business Traveler Mostly white, unless Geographic’s change 35-55 70,000-400,000 Masters, PhDs Worldwide Leisure Traveler Mostly white, unless Geographic’s change 25-65 70,000-400,000 College Graduate Worldwide Psychographics and Product Usage according to Behavior at the Peninsula Chicago Interest Activities Opinions/Attitudes Usage Rate Loyalty Business Traveler Business Politics Public affairs Work Relaxation Wine and dine Strongly opinionated. Passionate about his or her interests. High High depending on the perks offered by the Hotel or competitors, accordingly Leisure Traveler Travel Entertainment Health and well-being Sports Travel Outdoors Attractions Spa Wine and Dine Very relaxed, looking for a positive source of energy and enjoyment of their free time High Moderate Competitive Set Chicago is highly populated with hotels. The amount of luxury hotels within the Chicago loop is fairly large. Therefore, they all share the same geographic position and closeness to the major attractions and entertainment venues in the city. Also, all of the luxury hotels offer amenities out of the ordinary. In addition to their location, the hotels physical appearance is generally very luxurious offering top of the line appliances. Being all so similar in concept, the characteristics that differentiates them among each other is their service quality. In the Chicago area the luxury hotels competing for the same or fairly similar target market are the following: Elysian Hotel, Trump International Chicago, The Ritz-Carlton Chicago and The Four Seasons Chicago. †¢Marketing Mix Increase non-member guest visits to The Peninsula Spa by ESPA featuring the hotel’s 10 year anniversary in Chicago by April 30th, 2011 by 5%. †¢Pricing strategy- Re-attract potential customers who have previously used the facilities as periodic guests by reducing membership fees from $1,500 to $750 for individuals and fees for couples from $2,000 to $1,000. -Communication mix: Personal selling to people that are already members in order to get them to come in and spread the word. Referrals from current members will include a $100 ESPA gift card for both parties. †¢Promotion strategy- Further attracting local (greater Chicago area) residents by promoting a 10th anniversary 10 day private membership at The Peninsula Spa by ESPA for $110 including (including use of fitness facilities and half-Olympic length swimming pool. Referrals from current members will include a $10 ESPA gift card for both parties. After purchasing the ten day membership, if a guest would like to sign up for a traditional membership, the $110 will be applied to the initiation fees or the first month’s membership dues. -Communication mix: An ad will be placed on the website in order to attract new customers and remind the current of new opportunities. A PR blitz will also be done in magazines to inform the public about the 10th Anniversary promotions available. I would like to only use Vanity Fair and Vogue (Full page, glo

Theory of Reasoned Action free essay sample

According to this theory of reasoned action, two major factor sets will predict your behavioral intention to do something. The first of which is your attitude about doing it and the second is one that influences behavioral intention, is the subjective norm about the behavior. Let me relate these 2 major factor set in my current status at work. Last Saturday, the day before going to the University, I got an email from my teammate that one of theMarketing Analysts that we work with, was looking for a Product Analyst to handle the Value Added Service (VAS) project. After hearing the news and carefully studying the background of the vacancy, I decided that I’m going to apply for this position and would not pass on a great opportunity for a better career. Ashy: Chara , may magreresign daw sa marketing. Chara: Talaga? Malamang may opening dun? Try ko kya.. The conversation above leads an attitude that I want to apply for the vacant position in our Marketing Department. We will write a custom essay sample on Theory of Reasoned Action or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page And since Ashy told me that there will be a vacant position and as Monday comes, I informed mysuperiors regarding my interest and intention to apply to our Marketing department. I was very nervous and anxious on the one-on-one session with my Supervisor and Manager. Chara: Hi Sir! Submitting to you may Letter of Intent going to marketing. Supervisor: Oo Chara Maganda don! Mareregular schedule ka pa! Good luck! We always want the best for our staff kaya hindi kita aawatin. Kapag nagbago isip mo. You’re always welcome! Kapag natanggap ka dyan, just make sure you turn-over all functions and documents properly ha? My conversation with my superior showed that my attitude was to apply for the vacancy and the subjective norm which was strengthening the belief strength of an attitude. The subjective norm that came from my superior comprises of two components. The first one was The normative belief ( He expects me to turn-over my functions properly) and motivation to comply ( My superior showed a positive response for my transfer which in return, I’ll comply to his terms of transferring the function. ) To my surprise, they were very supportive and gave me tips which made me more confident to get the position. Hopefully I’ll get to be interviewed by the receiving Department. I just hope and pray that everything will be place on the right place.

Marketing Change Management How to Influence It [Backed By Science]

Marketing Change Management How to Influence It [Backed By Science] Something is broken. Maybe its your workflow. Maybe its how you collaborate across multiple teams. Maybe its knowing how the content you produce influences ROI. At , we  know  youd like help to get organized and to do that, you might need to pitch to your boss  and to your team. ^^^ So whatever snag youre hitting as you manage your marketing team, chances are something needs to change before it will get better. And the best person to influence  that change for the better is you. So the question becomes how can you do it? It takes some finesse with office relationships, psychology behind change management, and perseverance. Lets explore how you can be the marketing change management mastermind. ;) How To Influence Marketing Change Management [Backed By Science]Get Your Marketing Change Management Timeline Template Use the free spreadsheet that complements this blog post to plan your marketing change management strategy. Youll put everything youll learn throughout this post into a plan you can execute. Youll also get a marketing change management template in Word to help you communicate effectively with your manager, team, and stakeholders. Go ahead. Download fo free now! Step 1: Create The Business Case For Change Yeah, I know what you're thinking. Ugh. But. Creating a doc to have one version of the truth- a reference point for questions- will help you convince your manager and team that change is needed. There are three key points to address in your change management business case doc: #1. Show There Is Need For A Change You feel when you need a change. There is disorganization. There are poor results. There are missing pieces. The best way to prove the need for change is with cold hard facts and brutal honesty. It's impossible to argue against factual information  that informs your stakeholders why the change is necessary. There are a few ways to do this: Data Is what you're doing producing the results you expect? For example, you may be spending a lot of time on trivial projects that don't actually produce repeatable, measurable results. You could measure the hours  you and your team spend on those projects in an average week. Then multiply the time by each employee's hourly wage to understand how much money the company literally spends on projects that do not actually add anything to your bottom line. If you add up those dollar values and multiply by 52, you literally know how much money goes down the drain in a year. You can ask your team to track their time over the course of an average week using a tool like Toggl. Then use the Time Tracking  tab in your change management template spreadsheet that complements this blog post to track the  time + spend on tasks: Think about how much time you spend: Switching in and out of tools not designed for the specific purpose you're using them for. Making edits to  content that won't actually make a difference in the end results it will produce (shooting for perfection is extremely expensive). Getting approval after you create content (then reworking nearly everything). With very simple math, you can demonstrate how expensive these activities are, thus showing the need for change. Pro Tip: You can also use this method to show what you could be doing with your time that would generate bigger results. So, let's say you find that  logging in and out of multiple tools + disorganization sucks up 4 hours of your week. Is that the same amount of time it would take you to write a blog post? There is proof: When we find a tool that is designed to help  my team be more productive, we will write more blog posts which are proven to help us grow the business. Another data example involves analyzing the success  of your best-performing content. What if you focused more time  shipping new projects that are similar to your existing top-performers? From experience, I can tell you that you don't need to publish more content,  but the same amount of the right content. And you could boost your results by 9,360%. No joke. Here is how to calculate this quickly, but read this for an exhaustive, in-depth guide: Set up goal tracking in Google Analytics and create a custom report to easily view the content that contributes to those goals. Here are in-depth instructions to help you do this in 5 minutes or less. Create a list of the last 30 pieces you published  that are at least 30 days old. Use the Content Grading tab in your change management template to do this. Write down the amount each piece has contributed to your goal by using the Google Analytics custom report. To make this an even fight for each piece, I like to collect data from the first 30 days after publish, so every piece has an equal amount of time to contribute to your goal. Sort your content  by your goal, peruse through those top-performing pieces, and write down the qualities you see repeated over and over. For example, at , the qualities we saw repeated over and over again were an interesting topic, well-researched and factual, comprehensive + actionable, keyword-driven, and optimized to convert traffic into email subscribers. Find the average goal contribution from every piece in your sample. If you continue status quo, this  is what you will continue to produce. Then  find the average contribution from your top 10 pieces. It's way higher, right!? Now you know if you publish the same amount of content, and simply match the qualities from your top-performers, you will boost your results. ^^^ And there you have it. Proof that you need to pivot to increase your team's performance. Examples where this method may work best for demonstrating the need for change: You don't currently have a way to measure how what you're doing is working. You  hypothesize  that doing more (or less) of something will produce better results. Bureaucracy has you doing the same old thing because... "We've always done it this way." You want to create new content initiatives and need to prove that they'd be well worth your time. Examples You might not have content that exists to help you prove you need to do more of what's already working. That's where examples come into play. Examples are also proof, or evidence, of a need for change. You can: Demonstrate a broken internal process by showing the inefficiencies of your current workflow. Again, inefficiency is expensive, and you could back this up with numbers using the process above. Examples: Workflows, approval processes, collaborating across multiple teams. Show an interesting use case with the new marketing idea from any other company. Then connect the dots to how you could do it for your business. Researching the data behind this makes your change management business case that much stronger. Example: You believe a blog would be great for your business, but you know there will be some resistance. Find examples of successful businesses that have built their credibility with a blog and are now multi-million dollar enterprises. Show how your competition is doing something amazing, but you don't have a presence in that area. This appeals to the fear of missing out, or FOMO. Example: You  know  your audience uses Instagram and would like to have a presence, but you're hitting some resistance. Find  examples of your competition engaging with your audience on that channel as proof that your audience indeed uses that network to communicate with brands they love. Industry Trends If there is one thing that's constant, it's change. Especially in the marketing industry: New technology, new channels, and new ideas are ever-evolving. This is similar to examples, but you can: Cite credible industry publications that cover new changes. Look for the why behind this: Why should you use the new tool, social media channel, or new content idea? Look for case studies that demonstrate the value of the trend. Has anyone (even outside of your niche) published a piece that shows percentage increases or demonstrates what you'll get out of the new idea? You'll note, I led this section with more  examples of finding your own real data to prove why you need to change. Using your data as much as possible builds the strongest case for the change you'd like to implement. It's hard to argue with your facts versus how others have been successful. #2.  Show How You Will Thrive After The Change You've  shown evidence that suggests change is necessary. Now it's time to demonstrate the benefits behind making the change. An easy way to think about this, is with a simple framework: When  we {do this}, we will {get this}. Note when there. When demonstrates an inevitability whereas if is only possible. Let's look at an example here, using examples and data to prove the need for change + backing up how implementing that change will help you produce bigger results. The example is a broken process. I hear from marketing supervisors all the time that disorganized process and "herding cats" sucks the most time away from their days, preventing them from focusing on the strategic work that would generate bigger results. To prove the need for change, you: Lay out the example of what the existing workflow looks like. Leave no stone unturned: Every step, every person involved, every tool, every point of communication, and especially the parts that are broken. For you, this could be writing a white paper. The workflow  involves: Email: Gather the idea from the sales manager. Email: Determine who the subject matter expert is with the sales manager. Meeting: Interview  with the sales team member who is a subject matter expert on the topic to gather the story. Email: Hound the sales team member to provide  stats + facts to support the claims you'll make in the white paper. Google Docs: Write the "What's in it for me?" and outline. Email: Peer review the outline with the subject matter expert. Google Docs: Write the first draft. Email: Gather feedback on the first draft from the subject matter expert. Google Docs: Implement the feedback from the subject matter expert into the white paper. Email: Gather further feedback from the subject matter expert. InDesign: Design the white paper. Email: Gather further feedback from the subject matter expert. InDesign: Implement changes from subject matter expert. Email: Get approval from the sales manager. InDesign: Implement changes from sales manager. Email: Get approval from your manager. InDesign: Implement changes from your manager. Email: Give final draft to sales manager and your manager to distribute to internal staff. ^^ If that even looks remotely like your workflow, there is definitely a better way. Recommended Reading: How to Boost a Marketing Workflow Process That Will Reduce Work By 30-50% By showing something like this, you demonstrate the problem. Now you can show off the solution. When we cut several unnecessary approval steps, we will save my team 5  hours of productivity time every week. That's the same amount of time it takes to write a brand new white paper, which is proven to generate 150 marketing qualified leads when we write it like our top-performing white papers. Therefore, when  we don't change, we are literally wasting time on a broken process rather than focusing our time on generating bigger results. Here's how. Weekly Meeting: Gather the story  from the sales manager and subject matter expert with clear action items for sales to provide stats on time saved from our solution + percentage increase on their desired goal by the end of the week. Google Docs (integrated into ): Write the "What's in it for me?" and outline. : Peer review the outline with the subject matter expert. Google Docs: Write the first draft. : Gather feedback on the first draft from the subject matter expert. InDesign: Design the white paper. : Get approval from the sales manager + your manager. InDesign: Implement changes from sales manager + your manager. : Give final draft to sales manager and your manager to distribute to internal staff. ^^^ You just literally cut the amount of work in half, not to mention eliminating endless email strings that are super easy to miss. Cut your work in half and eliminate endless email strings.Now you can track how long it would take for each step from the existing process and subtract the time saved from your new process. So all 18 tasks minus the 9 you removed would be the equivalent of 5 hours in this example. This doesn't even take into account the feeling of being organized, which everyone involved in the process will also love! #3. Show The Roadmap To Get There It's one thing to know what you need to do. Now you need to lay out the plan to implement the change. Humans are naturally adverse to change, so the odds are this will not happen over night. In fact, if you've been following an old process for a long period of time, it may take up to 21 days to help your team members build new  habits. Therefore, your roadmap to onboard your team members to learn this new behavior should span several weeks. In this time period, you will want to literally  lay out your game plan schedule of what you'll do to  make the change stick. Pre-rollout: Gather the data, examples, and industry trends demonstrating the need for change. Pre-rollout: Create your timeline for implementing the change. Pre-rollout: Script the questions, roadblocks, and objections that have potential to mitigate change. Pre-rollout: Discuss the forces driving change, timeline, and scripts with your manager. Day 1:  All hands kickoff meeting. Your itinerary should cover the three things you've been learning about: The problem (what's wrong), the solution  (why this change is necessary now), and the roadmap you're creating at this moment. You should also leave time for questions + answers (more on this to come). Day 2: Implement your team's initial feedback into the new solution. Day 3: Show  your team that you took their advice and enhanced the new solution. Day 4: Remind your team to use the new solution. Day 5: Retro and iterate. Weekend Day 8: Ask your team informally how things are going. Instant message could work well. This  reminds  everyone (especially your most quiet team members) that they have a voice in the change process. Day 9: Implement the feedback into your process, and remind the team to use it and not retrogress to old behavior. Day 10: Day 11: Day 12:  Retro and iterate. Weekend Day 15: Again, ask your team informally how things are going, and look for feedback. Day 16:  Implement the feedback into your process, and remind the team to use it and not retrogress to old behavior. Day 17: Day 18: Day 19:  Retro and iterate. Weekend You can map out your game plan in , too, using  a Marketing Project. When you decide to use , everyone will see everything you're working on in one place... so why not add this into , too? ;) Step 2: Be Prepared + Proactive For Any Situation Bill Walsh was the head coach of the San Francisco 49ers, and helped turn a losing football team into one of the best, winning three Super Bowls. ^^ Talk about change management. Walsh is known for planning  his plays for every scenario. He carefully planned exactly what play would work for specific situations like being 30 yards from the end zone with only 5 seconds on the clock. He's known for having planned the first several  plays of the game whether the 49ers were kicking or receiving. In short, Bill Walsh  planned his work, then worked his plan. He called this practice scripting. And it's a great  framework you can apply to your change management, too: Scripting allowed me to take randomness and stress out of the decision-making process. The result is a very adaptable but intelligent  plan for the future. - Bill Walsh Anticipate Questions Uncertainty avoidance is the psychological term used to describe a specific society's tolerance for ambiguity. While this term is generally used to describe  larger cultures as a whole, your team and business have a culture within them, too. And the main idea here is that people like process, rules, and the same-old-same-old because it's familiar, easy to remember, and they already have habits that literally help them do the work with less thought and effort than taking on something new. Knowing this, you can plan on the questions your team will ask as you make the change. This is your script for an FAQ (or frequently asked questions) for your team. Simply take 30 minutes to brainstorm all of the questions your team may ask, then write down the answers: Why this change? Why now? What do you expect from me now? How will we collaborate now? What aren't we doing anymore? What new things are we doing? How should I voice my feedback? The point here is to think through the most common questions you can realistically expect your team and stakeholders to ask you, so you have all the answers prepared in advance. You can use the change management Word doc template that complements this blog post to help you get started. Recommended Reading: The Best 30 Minute Content Marketing Brainstorming Process Anticipate Roadblocks Again, change is often difficult for people to accept. Most people are satisfied with status quo, in other words, doing exactly what they're doing now. Back in 1947, psychologist Kurt Lewin researched this phenomenon and came up with the force field analysis. Essentially, there are forces driving change while other forces restrain change, which makes it most comfortable for people to stay in the status quo. You are the force driving change within your organization. So you should prepare for how you'll address  the forces resisting change: How will you phase out old, outdated tools you no longer need to use? What does the timeline look like? How will you onboard your team members to use the new tools as you expect?  What does the timeline look like? How do you take into account everything else on your team's plate and the time it takes to learn new skills (100 hours per person)? What will you do if a team member does not adopt the new process from the get-go? What will you do if a team member tries the new process for a day, then regresses to their former behavior? How will you handle team members who actively fight against the new process and try to get other team members on their side? How will you agilely  learn from your success and mistakes as your team implements change? Like your FAQ, think through and script  the answers to these questions. When- or if- the situation arises, you've planned exactly how to get your change strategy back on track. Here's how to keep your #marketing change management strategy on track.Anticipate  Objections Your own team may fight for the status quo without really knowing why. This could be a force resisting change, or  once again, a few more scenarios to script for: I don't think this will work. I don't like the new process. This is taking even more time than before the change. We can't remove those steps from our workflow because of {insert excuse}. Change  is an emotional beast. The best thing to do, according to change management pros, is to address these concerns with factual evidence backing up the need for change. Step 3: Get Your Manager On Board Those same change management pros suggest change is best instituted from the top-down. Change is best instituted from the top-down.So once you have your game plan, it's probably time to loop in your manager to get her on the same page as you (and to have your back if the forces of resistance  get in the way of the forces driving change). Set up an hourlong meeting your manager with the following agenda: 10  minutes: Explain the existing problem. 10 minutes: Show the evidence that the problem is a big one. 10 minutes: Show the  roadmap  you'll use to implement the change. 10 minutes: Show your proactive planning to address the forces of resistance. 10 minutes: Chat through how you'll communicate the change with your team (and get their feedback), next steps, concerns, and when you will roll out the change. 10 minutes: Lay out your action items to work through after the meeting is over. ^^^ Those sections might feel  a little long, but the point is for this to be a working meeting. Let your manager ask questions throughout, and show up ready to take notes so you can improve your marketing change management strategy based on her feedback. What If Your Manager Doesn't Like The Suggested Change? This is where  you can use questions as a framework to understand how you can improve your pitch (or at least understand what the heck your manager is thinking): Why {do you believe that}? How {might you suggest I do that}? If you're way off, schedule a second meeting with your manager (with the same agenda) to show her how you  took her advice and will implement it in your strategy. Recommended Reading: 30 Marketing Plan Samples And Everything You Need to Include In Your Strategy Step 4: Involve The Team Early On No one really likes to be told what to do. On the other hand, involving your team members early and helping them help you make the change decisions makes them feel like they made them in the first place. In their book, Sprint: How To Solve Big Problems And Test New Ideas In Just Five Days, authors Jake Knapp, John Zeratsky, and Braden Kowitz suggest: By asking people for their input early in the process, you help them feel invested in the outcome. Later, when you begin executing your successful solutions, the experts you brought in will probably be among your biggest supporters. So... how can you involve  your team + stakeholders early on? Host A Process Change Kickoff Meeting With Everyone Involved In The Change You pretty much have the itinerary from the chat with your manager (but make a couple optimizations  here): 10  minutes: Explain the existing problem. 10 minutes: Show the evidence that the problem is a big one. 10 minutes: Show the  roadmap  you'll use to implement the change. 20 minutes:  Give your team the chance to provide feedback right now, but also give them some time afterward to let the ideas percolate. This gives your quiet folks the chance to digest the information and provide thoughtful insight afterward. Beware of the psychological principle of conformity (and keep your loud team members in check). 10 minutes: Lay out your action items to work through after the meeting is over. ^^^ You have all of that documented in your marketing change management template. Recommended Reading: 21+ Marketing Templates That Will Make You More Efficient And Organized Provide Time To Think Through Feedback Give your team a deadline to provide their feedback and provide the method to do it (email, instant message, etc.). You can plan this into your change management roadmap. If anything, this keeps the process moving forward (and on a schedule) so you can fix what's broken quickly. Incorporate Feedback Into Your Change Management Process When you ask for feedback, you take it. That said, not all feedback will improve the plan. The point is to literally help your team know and understand you are listening to them, that their thoughts are valuable, and you understand they will be the major players  implementing the change. So change the roadmap as needed and clearly communicate you heard every idea and implemented many, but it just wasn't possible to include everything they requested. Retro On What's Working, What's Not, And What You Could Improve I'm borrowing this from agile product management practices. Every Friday, the marketing team at retros on the week, asking three questions: What went well? What should we continue doing? What went wrong? What should we stop doing? What could we improve? Retros like this are great for gathering feedback from your team as you change their processes. I'd suggest hosting 15-minute retro meetings every week within your first 21 days specifically to discuss the change you're implementing to learn from your mistakes (and successes). As feedback rolls in, you can use all of the work you put into writing scripts to great use! Recommended Listening: How to Get Extremely Organized With Agile Marketing With Jeff Julian From Enterprise Marketer Step 5: Break Through The Resistance To Change Change of any kind requires breaking existing habits. And that is really difficult... because humans literally need habits to not think through the nitty-gritty details of everything in their lives (we would all go crazy). So, to influence the right behavior, the most important thing to do is to over-communicate with your team as they undergo change. As Bill Walsh said: We did the same drills over and over again; I said essentially the same thing over and over, discussed the same information, concepts, and principles over and over. Gradually, my teaching stuck. If it starts to become a joke that your team knows exactly what you're going to say next... you've done well. So plan your communication touch points in your change management timeline to remind yourself when to communicate. The point is: When your team starts to think like you, they'll start to act like you. ^^^ And that's exactly what you want. When your team thinks like you, they'll act like you.Which brings me to leading by example. Maintain zero tolerance for retrogressing behavior. If you see someone do something wrong, use your scripts to change the behavior and ask the following questions: What went wrong? Why did this happen? How can we make sure this doesn't happen again? How can we get this situation back on track? The point of using questions like this as a framework is to literally let your team member answer them. They come up with their own solution for preventing unwanted behavior. And they know your thought process + expectations upfront. There is no room in change management for being wishy-washy. Finally, commitment and perseverance influence change. This process has potential to feel messy. Remember: You are the change management leader. You are responsible for planning your work, then working your plan. You are the one who will make this a reality. You just need to do it. Marketing Change Management How to Influence It [Backed By Science] Something is broken. Maybe its your workflow. Maybe its how you collaborate across multiple teams. Maybe its knowing how the content you produce influences ROI. At , we  know  youd like help to get organized and to do that, you might need to pitch to your boss  and to your team. ^^^ So whatever snag youre hitting as you manage your marketing team, chances are something needs to change before it will get better. And the best person to influence  that change for the better is you. So the question becomes how can you do it? It takes some finesse with office relationships, psychology behind change management, and perseverance. Lets explore how you can be the marketing change management mastermind. ;) How To Influence Marketing Change Management [Backed By Science]Get Your Marketing Change Management Timeline Template Use the free spreadsheet that complements this blog post to plan your marketing change management strategy. Youll put everything youll learn throughout this post into a plan you can execute. Youll also get a marketing change management template in Word to help you communicate effectively with your manager, team, and stakeholders. Go ahead. Download fo free now! Step 1: Create The Business Case For Change Yeah, I know what you're thinking. Ugh. But. Creating a doc to have one version of the truth- a reference point for questions- will help you convince your manager and team that change is needed. There are three key points to address in your change management business case doc: #1. Show There Is Need For A Change You feel when you need a change. There is disorganization. There are poor results. There are missing pieces. The best way to prove the need for change is with cold hard facts and brutal honesty. It's impossible to argue against factual information  that informs your stakeholders why the change is necessary. There are a few ways to do this: Data Is what you're doing producing the results you expect? For example, you may be spending a lot of time on trivial projects that don't actually produce repeatable, measurable results. You could measure the hours  you and your team spend on those projects in an average week. Then multiply the time by each employee's hourly wage to understand how much money the company literally spends on projects that do not actually add anything to your bottom line. If you add up those dollar values and multiply by 52, you literally know how much money goes down the drain in a year. You can ask your team to track their time over the course of an average week using a tool like Toggl. Then use the Time Tracking  tab in your change management template spreadsheet that complements this blog post to track the  time + spend on tasks: Think about how much time you spend: Switching in and out of tools not designed for the specific purpose you're using them for. Making edits to  content that won't actually make a difference in the end results it will produce (shooting for perfection is extremely expensive). Getting approval after you create content (then reworking nearly everything). With very simple math, you can demonstrate how expensive these activities are, thus showing the need for change. Pro Tip: You can also use this method to show what you could be doing with your time that would generate bigger results. So, let's say you find that  logging in and out of multiple tools + disorganization sucks up 4 hours of your week. Is that the same amount of time it would take you to write a blog post? There is proof: When we find a tool that is designed to help  my team be more productive, we will write more blog posts which are proven to help us grow the business. Another data example involves analyzing the success  of your best-performing content. What if you focused more time  shipping new projects that are similar to your existing top-performers? From experience, I can tell you that you don't need to publish more content,  but the same amount of the right content. And you could boost your results by 9,360%. No joke. Here is how to calculate this quickly, but read this for an exhaustive, in-depth guide: Set up goal tracking in Google Analytics and create a custom report to easily view the content that contributes to those goals. Here are in-depth instructions to help you do this in 5 minutes or less. Create a list of the last 30 pieces you published  that are at least 30 days old. Use the Content Grading tab in your change management template to do this. Write down the amount each piece has contributed to your goal by using the Google Analytics custom report. To make this an even fight for each piece, I like to collect data from the first 30 days after publish, so every piece has an equal amount of time to contribute to your goal. Sort your content  by your goal, peruse through those top-performing pieces, and write down the qualities you see repeated over and over. For example, at , the qualities we saw repeated over and over again were an interesting topic, well-researched and factual, comprehensive + actionable, keyword-driven, and optimized to convert traffic into email subscribers. Find the average goal contribution from every piece in your sample. If you continue status quo, this  is what you will continue to produce. Then  find the average contribution from your top 10 pieces. It's way higher, right!? Now you know if you publish the same amount of content, and simply match the qualities from your top-performers, you will boost your results. ^^^ And there you have it. Proof that you need to pivot to increase your team's performance. Examples where this method may work best for demonstrating the need for change: You don't currently have a way to measure how what you're doing is working. You  hypothesize  that doing more (or less) of something will produce better results. Bureaucracy has you doing the same old thing because... "We've always done it this way." You want to create new content initiatives and need to prove that they'd be well worth your time. Examples You might not have content that exists to help you prove you need to do more of what's already working. That's where examples come into play. Examples are also proof, or evidence, of a need for change. You can: Demonstrate a broken internal process by showing the inefficiencies of your current workflow. Again, inefficiency is expensive, and you could back this up with numbers using the process above. Examples: Workflows, approval processes, collaborating across multiple teams. Show an interesting use case with the new marketing idea from any other company. Then connect the dots to how you could do it for your business. Researching the data behind this makes your change management business case that much stronger. Example: You believe a blog would be great for your business, but you know there will be some resistance. Find examples of successful businesses that have built their credibility with a blog and are now multi-million dollar enterprises. Show how your competition is doing something amazing, but you don't have a presence in that area. This appeals to the fear of missing out, or FOMO. Example: You  know  your audience uses Instagram and would like to have a presence, but you're hitting some resistance. Find  examples of your competition engaging with your audience on that channel as proof that your audience indeed uses that network to communicate with brands they love. Industry Trends If there is one thing that's constant, it's change. Especially in the marketing industry: New technology, new channels, and new ideas are ever-evolving. This is similar to examples, but you can: Cite credible industry publications that cover new changes. Look for the why behind this: Why should you use the new tool, social media channel, or new content idea? Look for case studies that demonstrate the value of the trend. Has anyone (even outside of your niche) published a piece that shows percentage increases or demonstrates what you'll get out of the new idea? You'll note, I led this section with more  examples of finding your own real data to prove why you need to change. Using your data as much as possible builds the strongest case for the change you'd like to implement. It's hard to argue with your facts versus how others have been successful. #2.  Show How You Will Thrive After The Change You've  shown evidence that suggests change is necessary. Now it's time to demonstrate the benefits behind making the change. An easy way to think about this, is with a simple framework: When  we {do this}, we will {get this}. Note when there. When demonstrates an inevitability whereas if is only possible. Let's look at an example here, using examples and data to prove the need for change + backing up how implementing that change will help you produce bigger results. The example is a broken process. I hear from marketing supervisors all the time that disorganized process and "herding cats" sucks the most time away from their days, preventing them from focusing on the strategic work that would generate bigger results. To prove the need for change, you: Lay out the example of what the existing workflow looks like. Leave no stone unturned: Every step, every person involved, every tool, every point of communication, and especially the parts that are broken. For you, this could be writing a white paper. The workflow  involves: Email: Gather the idea from the sales manager. Email: Determine who the subject matter expert is with the sales manager. Meeting: Interview  with the sales team member who is a subject matter expert on the topic to gather the story. Email: Hound the sales team member to provide  stats + facts to support the claims you'll make in the white paper. Google Docs: Write the "What's in it for me?" and outline. Email: Peer review the outline with the subject matter expert. Google Docs: Write the first draft. Email: Gather feedback on the first draft from the subject matter expert. Google Docs: Implement the feedback from the subject matter expert into the white paper. Email: Gather further feedback from the subject matter expert. InDesign: Design the white paper. Email: Gather further feedback from the subject matter expert. InDesign: Implement changes from subject matter expert. Email: Get approval from the sales manager. InDesign: Implement changes from sales manager. Email: Get approval from your manager. InDesign: Implement changes from your manager. Email: Give final draft to sales manager and your manager to distribute to internal staff. ^^ If that even looks remotely like your workflow, there is definitely a better way. Recommended Reading: How to Boost a Marketing Workflow Process That Will Reduce Work By 30-50% By showing something like this, you demonstrate the problem. Now you can show off the solution. When we cut several unnecessary approval steps, we will save my team 5  hours of productivity time every week. That's the same amount of time it takes to write a brand new white paper, which is proven to generate 150 marketing qualified leads when we write it like our top-performing white papers. Therefore, when  we don't change, we are literally wasting time on a broken process rather than focusing our time on generating bigger results. Here's how. Weekly Meeting: Gather the story  from the sales manager and subject matter expert with clear action items for sales to provide stats on time saved from our solution + percentage increase on their desired goal by the end of the week. Google Docs (integrated into ): Write the "What's in it for me?" and outline. : Peer review the outline with the subject matter expert. Google Docs: Write the first draft. : Gather feedback on the first draft from the subject matter expert. InDesign: Design the white paper. : Get approval from the sales manager + your manager. InDesign: Implement changes from sales manager + your manager. : Give final draft to sales manager and your manager to distribute to internal staff. ^^^ You just literally cut the amount of work in half, not to mention eliminating endless email strings that are super easy to miss. Cut your work in half and eliminate endless email strings.Now you can track how long it would take for each step from the existing process and subtract the time saved from your new process. So all 18 tasks minus the 9 you removed would be the equivalent of 5 hours in this example. This doesn't even take into account the feeling of being organized, which everyone involved in the process will also love! #3. Show The Roadmap To Get There It's one thing to know what you need to do. Now you need to lay out the plan to implement the change. Humans are naturally adverse to change, so the odds are this will not happen over night. In fact, if you've been following an old process for a long period of time, it may take up to 21 days to help your team members build new  habits. Therefore, your roadmap to onboard your team members to learn this new behavior should span several weeks. In this time period, you will want to literally  lay out your game plan schedule of what you'll do to  make the change stick. Pre-rollout: Gather the data, examples, and industry trends demonstrating the need for change. Pre-rollout: Create your timeline for implementing the change. Pre-rollout: Script the questions, roadblocks, and objections that have potential to mitigate change. Pre-rollout: Discuss the forces driving change, timeline, and scripts with your manager. Day 1:  All hands kickoff meeting. Your itinerary should cover the three things you've been learning about: The problem (what's wrong), the solution  (why this change is necessary now), and the roadmap you're creating at this moment. You should also leave time for questions + answers (more on this to come). Day 2: Implement your team's initial feedback into the new solution. Day 3: Show  your team that you took their advice and enhanced the new solution. Day 4: Remind your team to use the new solution. Day 5: Retro and iterate. Weekend Day 8: Ask your team informally how things are going. Instant message could work well. This  reminds  everyone (especially your most quiet team members) that they have a voice in the change process. Day 9: Implement the feedback into your process, and remind the team to use it and not retrogress to old behavior. Day 10: Day 11: Day 12:  Retro and iterate. Weekend Day 15: Again, ask your team informally how things are going, and look for feedback. Day 16:  Implement the feedback into your process, and remind the team to use it and not retrogress to old behavior. Day 17: Day 18: Day 19:  Retro and iterate. Weekend You can map out your game plan in , too, using  a Marketing Project. When you decide to use , everyone will see everything you're working on in one place... so why not add this into , too? ;) Step 2: Be Prepared + Proactive For Any Situation Bill Walsh was the head coach of the San Francisco 49ers, and helped turn a losing football team into one of the best, winning three Super Bowls. ^^ Talk about change management. Walsh is known for planning  his plays for every scenario. He carefully planned exactly what play would work for specific situations like being 30 yards from the end zone with only 5 seconds on the clock. He's known for having planned the first several  plays of the game whether the 49ers were kicking or receiving. In short, Bill Walsh  planned his work, then worked his plan. He called this practice scripting. And it's a great  framework you can apply to your change management, too: Scripting allowed me to take randomness and stress out of the decision-making process. The result is a very adaptable but intelligent  plan for the future. - Bill Walsh Anticipate Questions Uncertainty avoidance is the psychological term used to describe a specific society's tolerance for ambiguity. While this term is generally used to describe  larger cultures as a whole, your team and business have a culture within them, too. And the main idea here is that people like process, rules, and the same-old-same-old because it's familiar, easy to remember, and they already have habits that literally help them do the work with less thought and effort than taking on something new. Knowing this, you can plan on the questions your team will ask as you make the change. This is your script for an FAQ (or frequently asked questions) for your team. Simply take 30 minutes to brainstorm all of the questions your team may ask, then write down the answers: Why this change? Why now? What do you expect from me now? How will we collaborate now? What aren't we doing anymore? What new things are we doing? How should I voice my feedback? The point here is to think through the most common questions you can realistically expect your team and stakeholders to ask you, so you have all the answers prepared in advance. You can use the change management Word doc template that complements this blog post to help you get started. Recommended Reading: The Best 30 Minute Content Marketing Brainstorming Process Anticipate Roadblocks Again, change is often difficult for people to accept. Most people are satisfied with status quo, in other words, doing exactly what they're doing now. Back in 1947, psychologist Kurt Lewin researched this phenomenon and came up with the force field analysis. Essentially, there are forces driving change while other forces restrain change, which makes it most comfortable for people to stay in the status quo. You are the force driving change within your organization. So you should prepare for how you'll address  the forces resisting change: How will you phase out old, outdated tools you no longer need to use? What does the timeline look like? How will you onboard your team members to use the new tools as you expect?  What does the timeline look like? How do you take into account everything else on your team's plate and the time it takes to learn new skills (100 hours per person)? What will you do if a team member does not adopt the new process from the get-go? What will you do if a team member tries the new process for a day, then regresses to their former behavior? How will you handle team members who actively fight against the new process and try to get other team members on their side? How will you agilely  learn from your success and mistakes as your team implements change? Like your FAQ, think through and script  the answers to these questions. When- or if- the situation arises, you've planned exactly how to get your change strategy back on track. Here's how to keep your #marketing change management strategy on track.Anticipate  Objections Your own team may fight for the status quo without really knowing why. This could be a force resisting change, or  once again, a few more scenarios to script for: I don't think this will work. I don't like the new process. This is taking even more time than before the change. We can't remove those steps from our workflow because of {insert excuse}. Change  is an emotional beast. The best thing to do, according to change management pros, is to address these concerns with factual evidence backing up the need for change. Step 3: Get Your Manager On Board Those same change management pros suggest change is best instituted from the top-down. Change is best instituted from the top-down.So once you have your game plan, it's probably time to loop in your manager to get her on the same page as you (and to have your back if the forces of resistance  get in the way of the forces driving change). Set up an hourlong meeting your manager with the following agenda: 10  minutes: Explain the existing problem. 10 minutes: Show the evidence that the problem is a big one. 10 minutes: Show the  roadmap  you'll use to implement the change. 10 minutes: Show your proactive planning to address the forces of resistance. 10 minutes: Chat through how you'll communicate the change with your team (and get their feedback), next steps, concerns, and when you will roll out the change. 10 minutes: Lay out your action items to work through after the meeting is over. ^^^ Those sections might feel  a little long, but the point is for this to be a working meeting. Let your manager ask questions throughout, and show up ready to take notes so you can improve your marketing change management strategy based on her feedback. What If Your Manager Doesn't Like The Suggested Change? This is where  you can use questions as a framework to understand how you can improve your pitch (or at least understand what the heck your manager is thinking): Why {do you believe that}? How {might you suggest I do that}? If you're way off, schedule a second meeting with your manager (with the same agenda) to show her how you  took her advice and will implement it in your strategy. Recommended Reading: 30 Marketing Plan Samples And Everything You Need to Include In Your Strategy Step 4: Involve The Team Early On No one really likes to be told what to do. On the other hand, involving your team members early and helping them help you make the change decisions makes them feel like they made them in the first place. In their book, Sprint: How To Solve Big Problems And Test New Ideas In Just Five Days, authors Jake Knapp, John Zeratsky, and Braden Kowitz suggest: By asking people for their input early in the process, you help them feel invested in the outcome. Later, when you begin executing your successful solutions, the experts you brought in will probably be among your biggest supporters. So... how can you involve  your team + stakeholders early on? Host A Process Change Kickoff Meeting With Everyone Involved In The Change You pretty much have the itinerary from the chat with your manager (but make a couple optimizations  here): 10  minutes: Explain the existing problem. 10 minutes: Show the evidence that the problem is a big one. 10 minutes: Show the  roadmap  you'll use to implement the change. 20 minutes:  Give your team the chance to provide feedback right now, but also give them some time afterward to let the ideas percolate. This gives your quiet folks the chance to digest the information and provide thoughtful insight afterward. Beware of the psychological principle of conformity (and keep your loud team members in check). 10 minutes: Lay out your action items to work through after the meeting is over. ^^^ You have all of that documented in your marketing change management template. Recommended Reading: 21+ Marketing Templates That Will Make You More Efficient And Organized Provide Time To Think Through Feedback Give your team a deadline to provide their feedback and provide the method to do it (email, instant message, etc.). You can plan this into your change management roadmap. If anything, this keeps the process moving forward (and on a schedule) so you can fix what's broken quickly. Incorporate Feedback Into Your Change Management Process When you ask for feedback, you take it. That said, not all feedback will improve the plan. The point is to literally help your team know and understand you are listening to them, that their thoughts are valuable, and you understand they will be the major players  implementing the change. So change the roadmap as needed and clearly communicate you heard every idea and implemented many, but it just wasn't possible to include everything they requested. Retro On What's Working, What's Not, And What You Could Improve I'm borrowing this from agile product management practices. Every Friday, the marketing team at retros on the week, asking three questions: What went well? What should we continue doing? What went wrong? What should we stop doing? What could we improve? Retros like this are great for gathering feedback from your team as you change their processes. I'd suggest hosting 15-minute retro meetings every week within your first 21 days specifically to discuss the change you're implementing to learn from your mistakes (and successes). As feedback rolls in, you can use all of the work you put into writing scripts to great use! Recommended Listening: How to Get Extremely Organized With Agile Marketing With Jeff Julian From Enterprise Marketer Step 5: Break Through The Resistance To Change Change of any kind requires breaking existing habits. And that is really difficult... because humans literally need habits to not think through the nitty-gritty details of everything in their lives (we would all go crazy). So, to influence the right behavior, the most important thing to do is to over-communicate with your team as they undergo change. As Bill Walsh said: We did the same drills over and over again; I said essentially the same thing over and over, discussed the same information, concepts, and principles over and over. Gradually, my teaching stuck. If it starts to become a joke that your team knows exactly what you're going to say next... you've done well. So plan your communication touch points in your change management timeline to remind yourself when to communicate. The point is: When your team starts to think like you, they'll start to act like you. ^^^ And that's exactly what you want. When your team thinks like you, they'll act like you.Which brings me to leading by example. Maintain zero tolerance for retrogressing behavior. If you see someone do something wrong, use your scripts to change the behavior and ask the following questions: What went wrong? Why did this happen? How can we make sure this doesn't happen again? How can we get this situation back on track? The point of using questions like this as a framework is to literally let your team member answer them. They come up with their own solution for preventing unwanted behavior. And they know your thought process + expectations upfront. There is no room in change management for being wishy-washy. Finally, commitment and perseverance influence change. This process has potential to feel messy. Remember: You are the change management leader. You are responsible for planning your work, then working your plan. You are the one who will make this a reality. You just need to do it.